Shipping FAQ

Where do you ship to?

We currently ship within New Zealand.

What are your shipping costs?

Shipping costs are calculated at checkout based on your location and chosen shipping method.

How long does shipping take?

Standard shipping within New Zealand takes 3-5 business days. Expedited options may be available.

Do you offer free shipping?

Yes, we offer free standard shipping on New Zealand orders over $49.

What if my package is lost or damaged?

Please contact customer service at hello@alchemixtea.co immediately, and we’ll assist you with a replacement or refund.